BirminghamOne control centre grounded almost every train.
Passengers get only Delay Repay compensation, no statutory guarantee of alternatives.
A single Birmingham site now runs crew rostering and control for CrossCountry’s whole network, so trains sit idle though undamaged.
This is the 2nd such control-centre outage in 2 weeks, after Manchester’s Aug. 7 failure.
Sources: BBC, Yahoo News UK, The Times of India