BathA dying patient waited hours without pain relief, MP Sarah Gibson says.
Another patient wrapped leaking leg wounds in plastic bags while waiting for a district nurse, she told Parliament.
HCRG took over community health in Bath, Swindon and Wiltshire in April 2025, then routed referrals through one phone line in April.
HCRG says it has cleared the referral backlog and cut average phone waits to around 3 minutes.
The local integrated care board is increasing its oversight, health minister Karin Smyth told MPs.
How each outlet framed it
- BBC leans critical
- documents the Single Point of Access failure through an MP's case of a patient wrapping plastic bags around leaking leg wounds
Sources: BBC